Business Account Executive
About jhana
jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the law across research, drafting, and document management. At jhana.ai, we are transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers critical legal insights through advanced AI, producing outputs like redlines, memos, and risk assessments to streamline workflows for legal teams. Recognized as the Best Legal Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals with technology that drives efficiency and excellence.
Position Overview
We are looking for an energetic and client-oriented Account Executive with 0-3 years of experience in sales, account management, or client relations. A background in law is preferred, but not mandatory; we welcome candidates who are eager to learn, develop sales skills, and grow within the legal tech industry. The Account Executive will play a key role in supporting client relationships, driving account growth, and working alongside the sales team to achieve goals. This role includes frequent client interactions, both virtual and occasional in-person meetings, offering an exciting start to a career in B2B sales. This position involves regular client interaction, both virtually and in-person, and requires travel.
The day-to-day
Client Relationship Management
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Serve as the primary contact for a portfolio of clients, responding promptly to inquiries and ensuring client satisfaction.
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Develop positive and lasting relationships with clients by understanding their needs and aligning them with our products and services.
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Conduct regular check-ins to gather feedback, identify opportunities, and provide updates on new solutions or offerings.
Sales & Account Growth
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Support the sales team by identifying potential upsell and cross-sell opportunities within existing accounts.
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Assist in developing and executing account growth plans, including preparing presentations and participating in client meetings.
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Help achieve sales targets by contributing to proposals and client pitches, tailoring solutions to meet client needs.
Process Support & CRM Management
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Maintain accurate records of client interactions, activities, and progress in the CRM system.
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Follow established sales processes, making recommendations for improvements to ensure efficiency and client satisfaction.
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Coordinate with team members to ensure materials and resources are available for client meetings.
Market & Product Knowledge
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Stay up-to-date with industry trends and competitor offerings, especially within the legal tech space, to inform client interactions.
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Attend training sessions to deepen knowledge of our products and the unique challenges faced by clients in the legal industry.
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Use insights to support client discussions, aligning product features with clients’ evolving needs.
Collaboration with Cross-Functional Teams
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Work closely with marketing, product, and customer success teams to address client needs and provide seamless service.
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Relay client feedback to the product team to support enhancements and improve the client experience.
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Participate in team meetings to share updates on account status, client challenges, and opportunities for improvement.
Qualifications & Skills
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Experience: 0-3 years in sales, account management, or client relations. Experience in the legal industry or legal tech is a plus but not required.
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Education: Bachelor’s degree in Law, Business, Marketing, or a related field.
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Communication Skills: Strong communication skills with the ability to convey information clearly and persuasively.
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Organizational Skills: Excellent attention to detail and time management, capable of handling multiple accounts effectively.
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Customer-Focused: Dedicated to delivering value and ensuring a positive client experience.
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Tech Proficiency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Preferred Experience
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Background in law or experience with legal clients.
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Ability to quickly learn and apply sales strategies to meet or exceed client expectations.
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Knowledge of CRM tools and interest in data-driven client management.
Additional Requirements
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Travel: Willingness to travel occasionally for client meetings and industry events.
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Adaptability & Initiative: Positive attitude with a proactive approach to learning and client engagement.
Miscellany
This role is ideal for someone at the beginning of their career who is interested in gaining valuable sales experience in a high-growth industry. The position provides a unique opportunity to develop account management skills, learn about the legal tech landscape, and build strong client relationships.
This role will start ASAP and requires in-person presence at our Bangalore HQ / Chennai RO / New Delhi RO.
Come as you are: we are a diverse team constituted by members of different backgrounds in nationality, religion, caste, gender, and sexual orientation. We sincerely and wholeheartedly welcome diverse individuals.