Business Account Manager
About jhana
jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the law across research, drafting, and document management. At jhana.ai, we are transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers critical legal insights through advanced AI, producing outputs like redlines, memos, and risk assessments to streamline workflows for legal teams. Recognized as the Best Legal Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals with technology that drives efficiency and excellence.
Position Overview
We are looking for a dynamic and driven Account Manager with 3-5 years of experience in account management, sales, or client relations. While a background in law is preferred, it is not mandatory; candidates with a passion for client success, excellent communication skills, and the ability to manage multiple accounts will excel in this role. The Account Manager will be responsible for supporting client relationships, ensuring client satisfaction, and driving growth within assigned accounts. This position involves regular client interaction, both virtually and in-person, and requires travel.
The day-to-day
Client Relationship Management
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Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.
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Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.
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Provide exceptional client service, consistently striving to exceed expectations and deliver value.
Account Growth & Retention
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Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.
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Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.
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Monitor account performance and proactively address any potential risks to client retention.
Process & Operations Support
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Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.
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Track and document client interactions, account activities, and progress using CRM tools and account management software.
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Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery.
Collaboration with Cross-Functional Teams
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Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.
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Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.
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Participate in team meetings and share updates on client progress, challenges, and opportunities.
Client Meetings & Engagements
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Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.
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Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.
Qualifications & Skills
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Experience: 3-5 years of experience in account management, client relations, or sales. Experience in legal, SaaS, or B2B sectors is a plus.
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Education: Bachelor’s degree in Business, Law, Marketing, or related field is a plus.
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Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.
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Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.
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Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.
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Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Preferred Experience
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Experience in the legal industry or with legal tech products.
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Demonstrated success in managing client relationships and meeting account growth or retention goals.
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Knowledge of project management tools and client success strategies.
Additional Requirements
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Travel: Ability and willingness to travel occasionally for client meetings and events.
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Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.
Miscellany
This role is ideal for an account management professional who is eager to develop client relationships, support business growth, and contribute to a collaborative team. You will have the opportunity to work with a diverse client base, gain insights into the legal tech industry, and grow within a supportive environment.
This role will start ASAP and requires in-person presence at our Bangalore HQ / New Delhi RO.
Come as you are: we are a diverse team constituted by members of different backgrounds in nationality, religion, caste, gender, and sexual orientation. We sincerely and wholeheartedly welcome diverse individuals.